Most Common (and Uncommon) Questions we receive...
Questions and Answers
How is Paws 2 Help able to offer services at a much lower cost than a conventional Veterinarian?
We are a Humane Society and choose not to exist for profit. Being a 501(C)3 charity, we are able to accept donations and apply for grants. This ensures that we are able to cover our costs. Also we run a very tight ship, every member of staff has to multi-task.
Can I set up payment plans with you?
Unfortunately we cannot, we have to be careful to cover our costs each day. As we do not make a profit, there is zero funds to roll over, therefore all charges are due on each visit.
Why can you not extend credit/payment plans?
We have no profit margin built in, we have no roll over money, basically existing month to month. If 10 people a day did not pay, we would not be able to pay our rent next month.
We have a January to May, 2013 file exceeding $7,000 in unpaid amounts, All were “guaranteed” promises to pay. Unfortunately we cannot afford to listen to any more guarantees to pay. Please understand.
Does Paws2Help have any limitations compared to a typical Veterinarian?
Yes. Limitations may include a lesser degree of customer service, due to having minimal staff, and the volume of patients that we see each day. We do have modern up to date equipment and are adding to it constantly. We have state of the art equipment such as in house Blood Analysis and Digital X-ray machine, K-Laser therapy, and Ultrasound.
How do I know that my pet is getting great medical care?
All of our veterinarians are licensed, experienced and caring, for example, if we run blood work for you. The results of the read out would be the same anywhere, only the price is lower to be in keeping with our non profit prices. Our equipment is computer linked to board certified specialists if you require another opinion.
How are we Funded?
Basically by volume, if we saw less clients than we do, we would not be able to cover our overhead. Our fees are so low that we need to be busy to cover costs. We are not a free clinic, all expenses have to be covered for Paws2Help to stay in business. We also sometimes receive grants and accept donations.
Does low cost mean inferior care?
NOT AT ALL. Come judge for yourself, or ask 1000’s of satisfied customers!! Our doctors are very experiences and dedicated, we have state of the art diagnostic equipment and the skills in house, to interpret the results. The saying that practice makes perfect is so true, our doctors see more patients, from simple tummy upsets to extensive orthopedic surgeries gives our doctors by volume, on a daily basis, years of experience beyond the normal learning curve. Based on volume alone, and from the diverse number of different cases seen every day, they are true experts in their field.
I need surgery for my pet but cannot drop off or pick up at the stated times!
Our low prices mean that we have to work to a rigid time schedule. we cannot vary our drop off and pick up times, a regular veterinarian has more flexibility and staff to accommodate such variances.
You advertise that you close at 5:30pm (4pm in Jupiter) what happens if clinic is running late?
Unlike other clinics, we do not close the door by a certain time, the doctors and staff stay till the last patient is taken care of. If a life and death situation arrives at our door, we will help, however we will ask late walk ins for non threatening situations to come back the following day.
If I make an appointment, will I be seen on time?
Appointments are seen more promptly than walk in’s, However due to sometimes unseen circumstances, such as emergencies or very sick patients, delays can happen. Sometimes there could be a delay of several hours on exceptionally busy days.
How do I know that you are using genuine medications and vaccinations?
We are licensed by the state board, and inspected. All drugs and medications are shipped from the same suppliers that ship to all veterinarians.
Oops! Did I really just hear that??
Surprising questions and statements heard around the clinic.
“I would never have come here if I knew I had to pay, I thought everything was free”
“I would buy preventives because it is cheaper, but do not want to be a client and wait in line”
“What do you mean there is no doctor there now, it is just 8pm”
“If I have to pay, I will go to a “real” vet.”
“Can I be sure that the doctors are licensed”
“Has the doctor performed this type of surgery before?”